Return and Exchange Policy
Return & Exchange Policy
HOCHE products can be returned or exchanged within 14 days.
To initiate a return or exchange, please write to support@hocheparis.in with your order details and reason for return or exchange.
General Conditions
- Products may be opened and inspected as would be done in a physical store. Items must be returned in reasonable condition. If a product shows signs of use beyond normal inspection, we reserve the right to apply a deduction to the refund amount. Please send the product in original packaging to avoid damage during transit.
- Customized or personalized items cannot be returned or exchanged.
- For damaged or defective items, contact support@hocheparis.in as early as possible with supporting images/videos.
Return Shipment
- Customers arrange and pay for the return shipping to our India warehouse.
- Return shipping cost is refundable in form of store credit up to €50,00.
- Disclaimer: Return shipping cost can be significantly high from Europe to India and may exceed product value.
- Order value will be refunded back to original mode of payment.
Return Approval & Instructions
- Customers must notify us before returning an item. Return instructions will be shared via email.
Timeline for Returns & Refunds
- Customer dispatches the return after instruction.
- Returned item reaches our India warehouse in 8–14 business days.
- Quality inspection may take up to 48 hours.
- Refund will be processed back to the original payment source.
- Refund processing time: 7–10 business days after quality approval.